MCITP Exam 70-685 - Windows 7 Enterprise Desktop Support Technician Training

MCITP Exam 70-685 - Windows 7 Enterprise Desktop Support Technician Training

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Introduction
	Introduction

Identifying Cause of and Resolving Desktop Application Issues
	Troubleshooting a Failed Application Installation

Using the Event Viewer to Troubleshoot Application Issues

Configuring Event Forwarding and Creating Even Subscriptions Part 1

Configuring Event Forwarding and Creating Even Subscriptions Part 2

Using wecutil to Configure Event Forwarding

Enabling or Disabling Windows 7 Features

How Software Restriction Policies and Applocker Can Cause Application Issues

Software Restriction Policies

Setting Software Restriction Policy Rules

Software Restriction Policy Precedence

Applocker

Setting Applocker Application Control Policies

Creating Applocker Rules Automatically

Enforcing and Auditing Applocker Rules

Applocker Application Control Policy Precedence

Reliability Monitor

Repairing and Reinstalling Software Applications

Restoring System Settings To a Certain Point in Time

Taking a System Image Backup

Restoring a System Image Backup

Windows 7 Security Enhancements and OS Changes that Affect Application Compatibility

Application Compatibility and Quick Fixes

Running an Application in Compatibility Mode

Automatically Configuring Applications to Run with Administration Privileges

What is Windows XP Mode

Determining if Your Computer Can Use Windows XP Mode

Downloading Components for Windows XP Mode

Installing Components for Windows XP Mode

Configuring Windows XP Mode

Installing Applications and Using Windows XP Mode

Downloading and Installing the Application Compatibility Toolkit

Configuring the Application Compatibility Manager

Create a Data Collection Package

Deploy the Data Collection Package

Analyzing, Prioritizing, and Assessing Application Compatibility

Tools for Diagnosing Application Compatibility Problems

Program Compatibility Assistant and Program Compatibility Troubleshooter

Using Group Policy to Help Diagnose Application Compatibility

Identifying Cause of and Resolving Networking Issues
	Troubleshooting Login Issues Related to Network Issues

Configuring IPv4 Network Settings

Private IPv4 Address Ranges

Understanding APIPA

Troubleshooting IPv4 Connectivity

IPV6 Introduction

What is Hexadecimal?

Converting IPV6 Hexadecimal Notation to IPV4 Decimal Notation

Zero Compression and Leading Zeros

Address Types

Subnet Prefix Length

Zone ID

IPv4 to IPv6 Transition Technologies - 6to4, Toredo

Configuring IPv6 Network Settings

Troubleshooting IPv6

Enabling/Disabling IPv6

Troubleshooting DNS

Troubleshooting DHCP

Using Ping.exe to Troubleshoot Networking Issues

Using IPConfig.exe to Troubleshoot Networking Issues

Using PortQry.exe to Troubleshoot Networking Issues

Using telnet.exe to Troubleshoot Networking Issues

Using PathPing.exe to Troubleshoot Networking Issues

Using NSLookup.exe to Troubleshoot Networking Issues

Using NBTStat.exe to Troubleshoot Networking Issues

Using NetStat.exe to Troubleshoot Networking Issues

Using Arp.exe to Troubleshoot Networking Issues

Using Net.exe to Troubleshoot Networking Issues

Wireless Security Protocols

Connecting to a Wireless Network

Creating Wireless Profiles

Modifying Existing Wireless Connections

Changing Wireless Network Priority

Configuring Per User Wireless Profile Types

Connecting to Wireless Networks Using Group Policy

Connecting to Wireless Networks Using Netsh

Export and Import Wireless Profiles

Using Netsh to Configure Wireless Network Permissions and Settings

Troubleshooting Wireless Networks

Managing and Maintaining Systems That Run Windows 7 Client
	Configuring Performance Options

Action Center

Task Manager

Event Viewer

Resource Monitor

Reliability Monitor

Performance Monitor

Configuring Virtual Memory

The Driver Store and Driver Staging vs Installation

Enhancements to Device Installation With Windows 7

Driver Signing

Driver Ranking

Staging Drivers with PnPutil.exe

Using Device Manager and Devices and Printers

Configuring Device Installation Settings

Locating Drivers for Windows 7 In the Real World

Installing Drivers Part 1

Installing Drivers Part 2

Locating and Installing Automatic Driver Installation Software For You Computer Part 1

Locating and Installing Automatic Driver Installation Software For You Computer Part 2

Using Group Policy to Manage Drivers and Devices

Troubleshooting Drivers With SetupAPI.log files and Error Codes

Troubleshooting Drivers With Driver Verifier

Troubleshooting Drivers With Signature Verifier

Using CheckDisk

Defragmenting Drives

Disk Usage Command

SDelete

Flushing the Cache with Sync

MoveFile and PendMove

Printing Enhancements in Windows 7

Adding and Removing Printers

Configuring Printer Security

Configuring Printer Driver Isolation Mode

Managing Print Jobs and Printer Queues

Sharing Printers

Connecting to Shared Printers

Using Location Aware Printing

Troubleshooting Printing Issues

Configuring File and Folder Auditing

Configuring All Windows 7 Auditing

Configuring and Using Scheduled Tasks

Using Startup Repair from the System Recovery GUI

System Restore from the System Recovery GUI

Windows Memory Diagnostics

Using Tools From the System Recovery Command Prompt

Replacing Missing or Corrupt Files from the System Recovery Command Prompt

Using Group Policy to Troubleshoot Boot or Shutdown Performance

Safe Mode

Last Known Good Configuration

Boot Logging

Using the Shift Key During Startup

MSConfig

Configuring Memory Dump Settings to Analyze Stop Errors

Manually Initiating a Stop Error

Downloading and Installing WinDbg Debugger to Analyze Dump Files

Analyzing Stop Errors a.k.a. Blue Screen of Death

Preventing System Restarts After Stop Errors

Supporting Mobile Users
	Connecting to a VPN

Understanding Windows 7 VPN Tunneling Protocols

Notes on Auto Reconnect on a VPN Connection

Troubleshooting VPN Login Issues

DirectAccess

Configuring Remote Desktop

Connecting to a Computer With Remote Desktop Enabled

Configuring and Using Remote Assistance

Configuring Windows Remote Management Service and Using Windows Remote Shell

Identifying Cause of and Resolving Security Issues
	Configuring Internet Explorer Compatibility View

Configuring Internet Explorer Security Settings

Configuring Internet Explorer Smart Screen Filter

Configuring and Managing Internet Explorer Add-ons

Controlling InPrivate Mode in Internet Explorer

Configuring SSL Certificates for Secure Web Sites

Troubleshooting Internet Explorer

Resetting Internet Explorer

User Account Control - UAC

Enabling, Disabling, and Configuring UAC

Managing the UAC with Group Policy

Credential Manager

Using Run As to Run Programs as Another User

User Login Times

Windows Defender

Microsoft Security Baseline Analyzer

BitLocker and BitLocker To Go

Using BitLocker Without TPM

Using Manage-bde.exe

Recovering a BitLocker Encrypted Drive with Repair-bde.exe

Understanding Malware

Detecting Malware

Resolving Malware Infections

Using SysInternals AutoRuns.exe to Detect Malware

Using the Encrypting File System to Encrypt Files and Folders

Giving Other Users Permissions to Use Encrypted Files

EFS Dump

Backing Up Encrypting File System Certificates

Another Way to Backup Encrypting File System Certificates

Restoring Encrypting File System Certificates

Recovering Encrypted Files with a Recovery Agent

Using and Configuring Windows Update

Configuring Windows with Group Policy

Other Tools for Updating Windows

WUAUCLT.exe

Windows Firewall Overview

Using Windows Firewall to Allow or Deny Specific Applications

Configuring Windows Firewall Notifications

Adding Firewall Rules with Windows Firewall with Advanced Security

Configuring Windows Firewall with Netsh

Firewall Rule Scope


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